Data Controller
The data controller is:
IMMOWORLD DXB
Registered office: Dubai, United Arab Emirates
Trade License Number: [to be added]
RERA / DED Registration Number: [to be added]
Telephone: +971 50 381 0901
E-mail: contact@immoworlddxb.com
Legal
Privacy Policy
Last updated [date to be set on publish]
This Privacy Policy explains how Immoworld DXB collects, uses, stores, and protects personal data processed through the website immoworlddxb.com (the “Website”).
Data Collected
Immoworld DXB may collect the following data when you use the Website:
- first and last name;
- phone number;
- email address;
- country or city of residence;
- messages submitted via a contact or inquiry form;
- real estate search criteria, including budget, property type, and desired location;
- data useful for tracking a request;
- technical browsing data collected via analytics or security tools.
Immoworld DXB does not request visitors to provide sensitive data through the Website’s public forms.
Purpose of Processing
Personal data collected through the Website may be used to:
- respond to contact and inquiry requests;
- schedule a callback, appointment, or property viewing;
- suggest properties or projects matching the criteria you provide;
- facilitate contact with a developer, seller, or partner when necessary to process your request;
- provide administrative and commercial follow-up of a request;
- recontact you by phone, email, SMS, WhatsApp, or another channel you provided in connection with your request;
- send, where permitted, information about projects, properties, services, or news that may interest you;
- carry out statistical and marketing analysis to improve the services offered;
- measure the performance of communication campaigns;
- improve the Website, measure its audience, and secure its forms;
- comply with applicable legal or regulatory obligations.
Legal Basis
Depending on the case, processing is based on your request, Immoworld DXB’s legitimate interest in responding to inquiries and developing its services, your consent where required, or compliance with a legal obligation under UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”).
Data Recipients
Data may be accessible to Immoworld DXB’s internal team and, where justified by your request, to certain partners or service providers, including:
- real estate developers;
- hosting and technical service providers;
- CRM and emailing tools;
- audience measurement tools;
- marketing and advertising platforms.
Immoworld DXB does not sell your personal data.
In connection with a request relating to a specific property or project, Immoworld DXB may need to share the information strictly necessary with the relevant developer or partner to process your request.
International Transfers
Some technical service providers may be located outside the United Arab Emirates or use international infrastructure. When personal data is transferred outside the UAE, Immoworld DXB takes reasonable steps to ensure the transfer complies with the PDPL and applicable regulations.
Retention Period
Data is retained for a period proportionate to the purpose for which it was collected and applicable legal obligations. For guidance:
- contact requests are retained for the time necessary to process and follow up on them;
- client relationship data is retained for the duration of the relationship and thereafter as required for legal or accounting purposes;
- marketing data is retained until you withdraw consent or object to processing.
Your Rights
Under the PDPL, you may have the right to access, correct, delete, or object to the processing of your personal data, and to withdraw consent where processing is based on it.
To exercise these rights, contact Immoworld DXB:
Immoworld DXB may request proof of identity when necessary to process your request, and will respond as quickly as reasonably possible.
Security
Immoworld DXB implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.
You are advised not to transmit sensitive or confidential information through the Website’s public forms unless explicitly requested via an appropriate channel.
Cookies
The Website may use cookies or similar technologies to ensure the Website functions correctly, secure forms, measure audience, understand usage, and improve your experience, including via analytics and advertising tools such as Google or Meta.
Where consent is required, you may accept, refuse, or change your choices via the Website’s cookie banner or settings. Strictly necessary cookies may be used without prior consent.
Changes to This Policy
Immoworld DXB may update this Privacy Policy to reflect changes to the Website, its services, or applicable law. The version published on the Website at the time of your visit is the applicable one.